Legal

SpinAway Terms and Conditions

The rules that govern your account, your play and our promotions when you join us from Canada.

Why These SpinAway Terms and Conditions Matter

These SpinAway terms and conditions set out the agreement between us and every player who opens an account with us. They cover how we run the site, how we handle your details, and what we both expect once you start playing. We ask every visitor to read them in full before registering, because using our site means you accept them as written here.

We write this page in plain language so it stays useful, not just legally correct. Where a topic needs more detail than a terms page can hold, we point you to the page that covers it properly rather than repeat it badly here. That keeps each page of our site focused on one job and easier to trust.

If anything below is unclear, our support channels remain the right place to ask before you deposit or wager. Agreeing to these terms without reading them is never a good start to playing with us.

Eligibility and Account Rules

You must be at least 19 years old to register an account or play any game on our site, matching the legal gambling age recognised across the Canadian provinces we serve, including Ontario and British Columbia. One person may hold only one account with us; duplicate accounts under a different name or address are treated as a breach of these terms.

As part of keeping accounts secure, we carry out identity checks on our players, sometimes called KYC, before certain actions such as a withdrawal are completed. We may ask for documents confirming your identity, address or payment method at any stage, and we may pause an account while that check is in progress.

You are responsible for the accuracy of the information you give us and for keeping your login details private. An account opened with false information, or used by someone other than its registered holder, can be closed or suspended under these terms.

How Our Bonuses and Promotions Work

Any welcome bonus or promotional offer we run sits under its own specific terms, shown at the point you claim it, in addition to this general agreement. We encourage you to read those specific terms fully, since conditions can differ between one promotion and the next.

For a full breakdown of the offers we currently run and how each one is structured, our promotions page is the place to look, and our bonus types page explains the different offer formats we use. If a bonus involves free spins, the wagering conditions attached to them are explained on our wagering requirements page rather than repeated here.

We reserve the right to amend, withdraw or refuse a promotional offer where we reasonably believe its terms have been misused. Nothing in a promotion overrides the account and eligibility rules set out elsewhere on this page.

Deposits, Withdrawals and Your Balance

Funds in your account belong to you, and we expect every deposit to come from a payment method registered in your own name. We do not accept funds from a third party, and a deposit traced to someone else's account can be reversed under these terms.

Specific payment options, limits and processing details change from time to time, so rather than list them here we keep that information current on our payment methods page. Please check that page before relying on a particular method being available.

We may request additional verification before releasing a withdrawal, particularly where an account's activity looks unusual or where identity checks have not yet been completed. Holding a payout for a legitimate check is a protection for you as much as for us.

Fair Play, Game Rules and Our Rights

Every game on our site runs on software supplied by independent studios, including providers such as Playtech, Pragmatic, Spinomenal and Evolution for live tables. The rules of each individual game, including how it pays and resolves rounds, are set by that provider and displayed within the game itself.

We expect every player to use our site honestly. Exploiting a software fault, colluding with another player, or using automated tools to play on our behalf are all breaches of these terms and can lead to an account being closed and winnings from that activity withheld.

We may update these terms, our game library or the features available on our site, including through our Android app, as our service develops. Continuing to use your account after an update means you accept the terms as they then stand.

Closing Your Account and Getting Help

You may close your account at any time by contacting our support team, and we will confirm once it has been actioned. We may also suspend or close an account where these terms, or the law of the province you play from, have been breached.

Responsible play matters more than any single rule above. Our responsible gambling page explains the tools available if you want to set limits or take a break, and it sits alongside these terms rather than inside them. Our privacy policy and cookie policy cover how we handle your data separately from the rules on this page.

If you disagree with a decision we have made on your account, raising it with our support team directly is always the fastest route to a resolution.

Terms and Conditions FAQ

Do these terms apply the same way in every Canadian province?

These SpinAway terms and conditions apply to every player who opens an account with us from Canada. Where a specific province sets its own additional rules around online play, those rules sit alongside, not instead of, the terms on this page.

What happens if I break the terms by accident?

We review each case individually rather than closing an account automatically. Depending on what happened, we may ask for more information, restrict certain features temporarily, or in serious cases suspend the account while we investigate.

Can SpinAway change these terms after I have registered?

Yes, we may update these terms as our site, games or promotions change over time. Continuing to use your account after an update is treated as acceptance of the revised terms, so it is worth checking this page occasionally.

Where do I find the specific rules for a bonus I want to claim?

Each promotion we run carries its own specific terms shown when you claim it, and our bonus types and promotions pages explain the different formats in more general terms. Those specific conditions apply in addition to the account rules on this page.