SpinAway
Legal
SpinAway Privacy Policy
How we collect, use and protect the personal information you share with us as a Canadian player.
What This Page Covers
This SpinAway privacy policy explains, in plain language, how we handle the personal information you give us when you create an account, play with us, or get in touch with our support team. We want every visitor from Ontario, British Columbia and the rest of Canada to understand exactly what happens to their details before they ever type them into a form.
We describe what we collect, why we collect it, who might see it, and the choices you have over it. Where a topic belongs to a page of its own — such as the account checks we run, or the bonus terms tied to a specific offer — we point you there rather than repeating it here, so you always read the current version in one place.
Information We Collect
When you register with us, we ask for the basic details needed to open and run an account: your name, date of birth, contact information and payment details relevant to the method you choose. We also collect information automatically as you browse, such as the device and browser you use, so our pages display correctly on your screen.
Account verification is part of keeping play on our site safe for everyone, and our payment methods page explains the banking side of that process in more detail. If you reach out to our support team, we keep a record of that conversation so we can follow up on it properly and improve how we help future players.
How We Use Your Information
We use the information we hold to run your account, process the transactions you request, and confirm that the person playing matches the person who registered, which is part of our standard KYC checks. We also use it to communicate with you about your account, respond to support requests, and meet our own record-keeping obligations.
Where we offer bonuses such as a welcome bonus, we use account information to confirm eligibility and apply the terms attached to that specific offer; the full mechanics of how our bonuses work sit on our bonus types page and our bonuses page, not here. We never use your personal information for purposes unrelated to running your account and supporting your play with us.
Sharing and Disclosure
We do not sell personal information. We may share limited details with service providers who help us run the site — for example, payment processors who handle a transaction you initiate, or support tools that let our team respond to your messages.
We may also disclose information where the law requires it, such as in response to a lawful request from a regulator or a court. Any sharing we do is limited to what is needed for that specific purpose, and we expect every partner we work with to protect your information to a comparable standard.
Cookies and Similar Technologies
Our site uses cookies to remember your preferences, keep you signed in, and understand how pages are used so we can improve them over time. Some cookies are essential to basic site functions, while others support analytics or let us tailor what you see.
Full detail on the categories of cookies we use and how to manage them through your browser lives on our cookie policy, which we keep separate from this page so each document stays focused on its own subject.
Data Retention and Security
We keep personal information for as long as your account is active and for a further period afterward where we have a legal or operational reason to do so. We apply technical and organisational safeguards designed to protect the information you share with us from loss, misuse or unauthorised access.
No method of storing or transmitting data online is completely without risk, and we continually review our practices to keep that risk as low as we reasonably can. If you ever have a concern about how your information has been handled, our support team is the first point of contact.
Your Choices and Rights
You can ask us what personal information we hold about you, request a correction where something is inaccurate, or ask us to close your account. You can also opt out of marketing messages at any time while keeping the account communications needed to service your play.
To exercise any of these choices, contact our support team through the channels listed on our site; we will confirm your identity before making changes, which is part of the same verification approach described under account information above.
Privacy Policy Questions
What personal information does SpinAway collect?
We collect the registration details you provide, such as your name and contact information, along with information generated as you use our site, like device and browser data.
Does SpinAway share my information with third parties?
We share only what is necessary with service providers who help us operate the site, such as payment processors, and we may disclose information where the law requires it. We do not sell personal information.
How do I find out what data SpinAway holds about me?
You can contact our support team to ask what personal information we hold, request a correction, or ask questions about how it is used.
Where can I read about cookies used on this site?
Our cookie policy covers the categories of cookies we use and explains how to manage them through your browser settings.